Deutsche Telekom AG attaches great importance to protecting your personal data. We always inform you about personal data that we collect during your visit to our websites, how it is used, and how you can influence the process. This data privacy information provides answers to the most important questions.

Where can I find information important for me?

This privacy statement is an overview over the various aspects concerning the processing of your data on this web portal by Telekom. Further information, including about privacy in special products, can be found at https://www.telekom.com/en/corporate-responsibility/data-protection-data-security/data-protection and https://www.telekom.com/en/deutsche-telekom/privacy-policy-1744.

Who is responsible for data processing? Whom can I contact with questions regarding privacy protection at Telekom?

The responsible company is Deutsche Telekom AG, Group Headquarters, Friedrich-Ebert-Allee 140, 53113 Bonn, Germany. For questions, you can contact our customer service and our privacy officer, Dr Claus D. Ulmer, Friedrich-Ebert-Allee 140, 53113 Bonn, datenschutz@telekom.de.

Which rights do I have?

You have the right
  • to request information about the categories of processed data, purposes of processing, receivers of data (if applicable), the planned duration of retention (Art. 15 DSGVO);
  • to request correction and completion of wrong or incomplete data (Art. 16 DSGVO);
  • to revoke previously granted content, effective for the future (Art. 7 Abs. 3 DSGVO);
  • to object to data processing planned on the basis of legitimate interest, with reasons resulting from your special situation (Art 21 Abs. 1 DSGVO);
  • to request deletion of data in certain cases in accordance with Art. 17 DSGVO - particularly if the data is no longer necessary for the intended purpose or were processed illegitimately, or if you've revoked your consent or raised an objection as explained above;
  • to restrict usage of data under certain conditions if deletion is not possible or there's contention about the obligation to delete (Art. 18 DSGVO);
  • to data transmittability, i.e. you can receive data that you provided us with in a common machine-readble format like CSV and forward them to others if so desired (Art. 20 DSGVO;)
  • to complain with the responsible regulator for data processing (for telecommunications contracts: Bundesbeauftragte für den Datenschutz und die Informationsfreiheit; otherwise: Landesbeauftragte für den Datenschutz und die Informationsfreiheit Nordrhein-Westfalen).

To whom does Telekom transfer my data?

To data processors; these are companies that we task with processing data within the limits of legal regulations, Art. 28 DSGVO (Dienstleister, Erfüllungsgehilfen). In this case, Telekom stays responsible for the protection of your data. In particular, we employ companies in the following areas: IT, sales, marketing, finances, consulting, customer service, human resources, logistics, print.
To cooperation partners, who autonomously render services for you or in connection with your Telekom contract. That happens when you order services of such partners with us or when you consent to involve the partners, or when we ourselves involve the partener based on legal obligations.
Based on legal obligations: In some cases we are legally obligated to transfer certain kinds of data to state government agencies on request.

Where is my data processed?

Your data is usually processed in Germany and in other European countries.
In exceptional cases, your data can be processed in countries outside of the European Union (i.e. in so called third countries); this only happens if you've consented to it explicitly, or because it is necessary for rendering our services towards you or because it is required by law (Art. 49 DSGVO). Otherwise, processing of your data in third countries happens only if there are measures in place to guarantee an adequate privacy protection (e.g. a decision of adequacy by the EU commission or so called suitable guarantees, Art. 44ff. DSGVO).

Which kinds of data are collected, how are they used and how long are they retained?

  • Technical details: When you visit our websites, the web server temporarily stores the domain name or IP address of your computer, the file requested by the client (filename and URL), the HTTP response code and the website from which you visit us. The logged data will be used for security purposes only, especially for thwarting attacks on our webserver (Art. 6 Abs. 1 f DSGVO). They are neither used for creating individual user profiles, nor are they passed on to others; they will be deleted after 7 days maximum. We reserve the right to statistical evaluation of anonymized data records.
  • User surveys: In some articles, we conduct user surveys. These are completely anonymous; no personal data is stored and no cookies are set. The collected data is not processed by external processors.
  • Others: For evaluation of usage statistics of this magazine, we use the software "Piwik". It collects information like the duration of visits of individual articles, and which other articles are visited from a particular page; all data is collected in anonymized form. For privacy reasons we refrain from using cookies; no information will be transferred to third parties either.